These Terms and Conditions set out the basis on which Cleaners Notting Hill provides cleaning services to residential and commercial customers. By booking or using any cleaning service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following words have the meanings given below.
Customer means the individual or business who requests and pays for cleaning services.
Company means Cleaners Notting Hill, the provider of the cleaning services.
Services means the cleaning and related services carried out by the Company at the Customer’s premises.
Premises means the property or area where the Services are to be carried out.
Cleaner means any person engaged by the Company to perform the Services.
Agreement means the contract between the Company and the Customer comprising these Terms and Conditions and the booking confirmation.
The Company provides domestic and commercial cleaning services, which may include regular cleaning, one-off deep cleaning, end of tenancy cleaning, office and communal area cleaning, and other related services as agreed at the time of booking.
The exact scope of work for each booking will be set out verbally or in writing during the booking process. Unless specifically agreed otherwise, the Services do not include the cleaning of external areas, high-risk areas, or work at height beyond the safe reach of the Cleaner using standard household equipment.
3.1 A booking may be requested by the Customer via the Company’s chosen communication channels. The Customer must provide accurate information about the Premises, the type of service required, preferred dates and times, and any particular requirements.
3.2 A booking is deemed accepted only when the Company confirms the booking and provides the date, time, and indicative duration of the Services. The confirmation may be provided verbally or in writing, at the Company’s discretion.
3.3 The Company reserves the right to refuse any booking where the Premises or requested services fall outside the Company’s usual service area or reasonable capabilities.
3.4 The Customer is responsible for ensuring that access to the Premises is available at the agreed time. Where keys or access codes are used, the Customer must ensure that they are working and that any entry instructions provided are correct.
4.1 The Customer must ensure that the Premises are safe for the Cleaner to work in and comply with all applicable health and safety regulations.
4.2 The Customer agrees to provide basic utilities such as running water, electricity, adequate lighting, and reasonable access to the Premises for the duration of the Services.
4.3 The Customer must inform the Company in advance of any hazards, fragile items, alarms, pets, or security measures at the Premises that could affect the provision of the Services.
4.4 The Customer is responsible for securing or removing any valuables or delicate items that may be easily damaged during normal cleaning. The Company will not be liable for damage to items that the Cleaner has not been made aware of as fragile or high value.
5.1 Prices for Services are generally based on an hourly rate or a fixed fee, depending on the type of service. The pricing basis will be communicated at the time of booking.
5.2 Any quotation provided by the Company is an estimate based on the information supplied by the Customer. The Company reserves the right to adjust the quoted price if the information provided was inaccurate or incomplete, or if the condition of the Premises requires additional time or work.
5.3 The Company will inform the Customer of any significant change in price before carrying out additional work beyond the original estimate.
6.1 Unless otherwise agreed, payment is due on the day the Services are provided or in advance for certain types of work, such as end of tenancy or deep cleaning.
6.2 The Company may accept various payment methods, which will be communicated at the time of booking. The Customer is responsible for ensuring that payment is made in full and on time.
6.3 The Company reserves the right to require a deposit for certain bookings, including but not limited to larger jobs, deep cleaning, or where specialist equipment or materials are required. Any such deposit will be deducted from the final amount due.
6.4 If the Customer fails to make payment when due, the Company may suspend or cancel further Services and may charge interest on overdue amounts at a reasonable rate from the due date until payment is received.
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. The specific notice period required may vary depending on the type and length of the booked service and will be communicated at the time of booking.
7.2 Where the Customer cancels or reschedules a booking without providing the agreed minimum notice, the Company reserves the right to charge a cancellation fee up to a reasonable proportion of the estimated service cost to cover lost time and administrative expenses.
7.3 If the Cleaner arrives at the Premises at the agreed time and is unable to gain access, or the work cannot be carried out due to circumstances within the Customer’s control, this may be treated as a late cancellation and subject to a cancellation fee.
7.4 The Company may cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, transport disruption, or other operational issues. In such cases, the Company will offer an alternative appointment where possible. The Company will not be liable for any losses arising from such cancellation or rescheduling.
8.1 The Company aims to provide Services with reasonable skill and care. If the Customer is dissatisfied with any aspect of the Services, the Customer should notify the Company as soon as reasonably possible, preferably within 24 hours of the service taking place.
8.2 The Company may request photographs or further information in order to assess any complaint. Where the complaint is found to be justified, the Company may, at its discretion, offer a partial refund, discount, or a re-clean of the affected area.
8.3 Complaints raised more than a reasonable time after the completion of the Services may be more difficult to investigate and may not be accepted.
9.1 The Company will exercise reasonable care in the selection and training of Cleaners and will seek to ensure that all Services are carried out professionally.
9.2 The Company holds appropriate liability insurance in relation to the provision of its cleaning services. Details can be provided on request.
9.3 The Company’s liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the value of the relevant booking, except in cases of death or personal injury caused by the Company’s negligence or any other liability that cannot be excluded or limited by law.
9.4 The Company will not be liable for:
a. Normal wear and tear or deterioration resulting from cleaning;
b. Pre-existing damage, defects, or staining that cannot be removed using standard cleaning methods;
c. Loss or damage arising from inaccurate information provided by the Customer;
d. Loss of profit, loss of business, or any indirect or consequential loss.
9.5 The Customer must report any alleged damage or loss as soon as possible and, in any event, within a reasonable time of the Services being completed to allow the Company to investigate.
10.1 Where the Customer provides the Company or its Cleaners with keys or access codes to the Premises, the Company will take reasonable steps to ensure that such keys or codes are kept secure and used only for the purpose of providing the Services.
10.2 The Company does not accept responsibility for any loss where keys or codes have been provided to third parties by the Customer, or where other individuals have access to the Premises.
10.3 The Customer is responsible for ensuring that all windows and doors are locked after the Services are completed if the Cleaner is the last person to leave. The Cleaner will follow the Customer’s reasonable instructions on securing the Premises.
11.1 Unless otherwise agreed, the Company will provide the cleaning products and equipment necessary for the Services. If the Customer requests the use of their own products or equipment, this must be agreed in advance.
11.2 The Company is not responsible for any damage or unsatisfactory results arising from the use of products or equipment supplied by the Customer, including any specialist or non-standard chemicals.
12.1 The Company will handle and dispose of general household and light commercial waste generated in the usual course of cleaning in accordance with applicable waste and environmental regulations.
12.2 The Services do not include the removal or disposal of hazardous waste, including but not limited to clinical waste, sharps, chemical waste, asbestos, or any materials requiring specialist handling or licensing. If such materials are discovered at the Premises, the Cleaner may suspend the relevant part of the work and inform the Customer.
12.3 The Customer is responsible for ensuring that any waste to be removed by the Company is suitable for disposal as general waste or recyclable material, and for providing appropriate bins or receptacles where required.
12.4 The Company will, where practicable, seek to minimise environmental impact by using suitable products and methods, but gives no warranty that any particular product is environmentally certified unless this is expressly confirmed.
13.1 The Company is committed to maintaining high health and safety standards. Cleaners are instructed to follow safe working practices and to decline any task that, in their opinion, presents an unreasonable risk to health or safety.
13.2 The Customer agrees not to require the Cleaner to undertake any unsafe activities, including working at excessive heights, lifting excessively heavy objects, or handling hazardous substances.
14.1 The Customer agrees not to directly employ, engage, or solicit for private work any Cleaner or member of the Company’s staff with whom they have had contact through the Company, during the period of the Agreement and for a reasonable period thereafter.
14.2 If the Customer breaches this non-solicitation clause, the Company reserves the right to charge a reasonable fee to cover recruitment, training, and other costs associated with replacing the staff member.
15.1 The Company may collect and process personal data about Customers for the purposes of managing bookings, providing Services, handling payments, and fulfilling legal obligations.
15.2 The Company will take reasonable steps to ensure that personal data is kept secure and processed in accordance with applicable data protection laws.
16.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date they are published or otherwise communicated to Customers.
16.2 For ongoing regular services, the Company will notify the Customer of any material changes to these Terms and Conditions, and the continued use of the Services after such notification will constitute acceptance of the revised terms.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
18.3 These Terms and Conditions, together with the booking details, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements.
Entrust our cleaners Notting Hill in providing you with the most professional services at highly affordable prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(72)
