This Privacy Policy explains how Cleaners Notting Hill collects, uses, stores and protects personal data relating to customers in the Notting Hill area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Cleaners Notting Hill customers in the area, including potential, current and past customers who enquire about, book or use our cleaning services.
By using our services, contacting us, or providing your personal data, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time to reflect changes in our practices or legal requirements. Any material changes will apply from the date of publication of the updated policy.
Cleaners Notting Hill is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection law.
We collect and process personal data about you when you contact us, make a booking, receive services, or communicate with us in any way. The types of personal data we may collect include:
Identification and contact details, such as your name, home address, property address where services are provided, and your preferred contact details. Booking and service information, such as dates and times of cleaning appointments, type and frequency of service requested, specific instructions regarding your property, and information about access to the premises. Communication data, such as information you provide when you contact us by phone or in writing, including queries, feedback, complaints and related correspondence. Payment and billing information, such as records of payments made and the amounts charged. We do not directly store or process full card details if payments are handled through a secure third party payment processor. Usage data, such as basic information about how you interact with our website or communication channels, including technical information or limited analytics data, where applicable. Employee or contractor interaction data, such as notes made by cleaning staff relevant to the provision of services, for example information about keys, alarms or special instructions.
We may collect personal data directly from you when you submit an enquiry, request a quote, make a booking, or communicate with us by telephone or in writing. We may also collect data from third parties where this is necessary to provide our services, for example where a landlord, letting agent or property manager provides contact details for service coordination. In limited circumstances, we may receive personal data from publicly accessible sources, such as property information required to verify service locations.
We process your personal data only where we have a lawful basis under data protection law. The purposes for which we use your personal data and the corresponding lawful bases include:
To provide cleaning services, including scheduling appointments, allocating staff, attending your property and fulfilling your booking. The lawful basis for this is performance of a contract or taking steps at your request prior to entering into a contract. To manage customer relationships, handle enquiries, provide quotes, respond to complaints, and communicate with you about your bookings. The lawful basis for this is performance of a contract and our legitimate interests in managing our business and customer relationships. To process payments, maintain invoices and financial records and comply with accounting and tax obligations. The lawful bases for this are performance of a contract, compliance with legal obligations and our legitimate interests in maintaining accurate financial records. To improve our services and operations, including monitoring service quality, training staff and developing business processes. The lawful basis for this is our legitimate interests in running and improving our business, provided these interests are not overridden by your rights and freedoms. To send you service-related information, such as appointment reminders, changes to bookings or important updates about our services. The lawful basis for this is performance of a contract and our legitimate interests in keeping you informed about services you have requested. To send non-essential marketing communications about our services where you have given your consent or where we are permitted to do so under applicable law. You can withdraw your consent or object to marketing at any time.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. The exact retention period will depend on the type of data and the context of its collection.
In general, we retain customer contact and booking information for a period necessary to provide services and manage our relationship with you, and for a reasonable period thereafter to address any queries or disputes. Financial and invoicing records are retained for the period required by tax and accounting laws. Where personal data is no longer required for the purposes described in this policy, we will securely delete or anonymise it.
We may share your personal data with carefully selected third party service providers who act as data processors on our behalf. These may include:
Payment processors that handle customer payments securely. IT service providers that host or support our systems, including booking or customer management tools. Professional advisors, such as accountants or legal advisers, where necessary to comply with legal obligations or to protect our rights. Contractors or cleaning partners engaged to deliver services on our behalf, where they require access to relevant customer information to perform their duties.
These processors are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate technical and organisational measures to protect your information. We do not sell your personal data to third parties.
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, personal data may be transferred to countries that may have different data protection standards. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, to protect your personal data and ensure that your rights continue to be respected.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, staff training, secure storage and procedures for dealing with suspected data breaches. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply in particular circumstances and are subject to certain limitations. Your rights include:
Right of access: You can request confirmation as to whether we hold personal data about you and request a copy of that data. Right to rectification: You can request that inaccurate or incomplete personal data we hold about you is corrected or updated. Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other legal basis applies. Right to restriction of processing: You can ask us to restrict how we use your personal data in certain situations, such as while we consider a request to rectify or erase your data. Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that it be transmitted to another controller where technically feasible. Right to object: You can object to our processing of your personal data where the lawful basis is our legitimate interests, including profiling related to those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for legal claims. You have an absolute right to object to direct marketing at any time.
To exercise any of these rights, you can contact us using the details provided on our website or in your service documentation. We may need to verify your identity before responding to your request and will respond within the time limits set by data protection law.
If you have concerns about how we handle your personal data, you are encouraged to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your rights have been infringed.
This Privacy Policy applies to all Cleaners Notting Hill customers in the area and aims to provide clear information about how we collect and use your personal data. We encourage you to review it regularly and to contact us if you have any questions about our privacy practices.
Entrust our cleaners Notting Hill in providing you with the most professional services at highly affordable prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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