Terms and Conditions for Cleaners Nottinghill

These Terms and Conditions set out the basis on which cleaning services are provided by Cleaners Nottinghill to domestic and commercial customers in the UK. By making a booking, confirming a service, or allowing access to the property for a scheduled appointment, the customer agrees to be bound by these terms. These terms apply to all standard and specialist cleaning services supplied under the Cleaners Nottinghill name, including one-off visits, recurring arrangements, end-of-tenancy work, and any additional cleaning tasks agreed in writing. For the avoidance of doubt, references to “we”, “us”, or “our” mean Cleaners Nottinghill, and references to “you” or “the customer” mean the person who books, pays for, or benefits from the cleaning service.

These terms are intended to be fair and practical, and they should be read together with any service description, quotation, booking confirmation, or written instructions agreed at the time of booking. If any part of these terms conflicts with a mandatory legal requirement, that legal requirement will apply. Nothing in these terms affects your statutory rights where they apply under UK consumer law. The purpose of this page is to explain how bookings are made, how payment is handled, how cancellations work, what limits apply to liability, how waste is managed, and which law governs the agreement.

All services provided by our Nottinghill cleaners are offered on the understanding that the customer has supplied accurate information about the property, access requirements, the type of cleaning needed, and any special conditions that may affect the work. This includes any known hazards, fragile items, restricted areas, security systems, pets, parking issues, or utilities that may be necessary for the service to be completed safely and efficiently.

Booking process

Bookings may be requested by phone, email, online form, messaging platform, or any other method we make available from time to time. A booking request does not itself create a binding contract until we have confirmed the appointment, the service type, the estimated duration, and the applicable price or pricing basis. Cleaners Nottinghill may refuse or decline a booking at our discretion where we are unable to meet the requested schedule, where the job is outside our scope, or where the property conditions appear unsuitable for the service requested.

When a booking is accepted, the customer must ensure that all relevant details are correct, including address, access instructions, parking arrangements, preferred date and time, and any requirements for cleaning materials or equipment. If a customer asks for a change to the original booking, we will try to accommodate it, but any change is subject to availability and may lead to a revised price. Where a property or task differs materially from the information provided at the time of booking, we may amend the service scope, adjust the quoted price, shorten or extend the visit, or, if necessary, refuse to start or continue the work.

For recurring services, the customer agrees that each visit forms part of a continuing arrangement unless either party gives notice in accordance with these terms. Time slots are given as estimates unless a fixed arrival window is expressly confirmed. We may send reminders, confirmations, or operational updates by email, text message, or another reasonable method. It remains the customer’s responsibility to check and respond to such communications in good time.

Prices and payments

Unless otherwise stated, prices are quoted in pounds sterling and may be based on an hourly rate, a fixed fee, or a combination of both. Any estimate given before the service begins is based on the information available at the time and may change if the actual condition of the property, size of the job, or complexity of the work differs from what was described. Additional charges may apply for intensive stain removal, specialist products, extra rooms, heavy waste handling, restricted access, unsocial hours, or other work not included in the original booking.

Payment terms will be confirmed at the time of booking or on the invoice. In some cases, payment may be required in advance, on the day of service, or within a stated period after the invoice date. We may request a deposit for larger, repeat, or high-risk bookings. If payment is not received when due, we reserve the right to suspend future services, withhold any non-essential administrative support, or refer the matter for recovery in accordance with applicable law.

The customer is responsible for paying all agreed charges, including any approved extras, cancellation charges, re-attendance fees, waiting time, or charges arising from inaccurate booking information. If a payment card or other payment method is declined, cancelled, or reversed after the service has been delivered, the customer remains liable for the full amount due. We may issue invoices by electronic means, and the customer agrees that electronic records and receipts are acceptable for accounting and proof-of-payment purposes.

Cancellations, postponements, and missed appointments

If you need to cancel or reschedule, you must notify us as soon as possible. The amount of notice required may vary depending on the service type, but unless otherwise agreed, a minimum of 24 hours’ notice is expected for standard appointments. For larger jobs, repeat visits, or specialist work, a longer notice period may apply if stated in the booking confirmation. If sufficient notice is given, we will usually offer a new date or cancel without charge, subject to any non-refundable costs already incurred.

If cancellation is made too late, or if access is not provided at the agreed time, a cancellation fee or call-out charge may apply. This may also apply where the property cannot be entered because keys, codes, instructions, or a responsible contact person were not made available, or where the service cannot proceed due to conditions at the property. If our staff arrive and are unable to complete the job because of a reason outside our control, the visit may still be charged in full or in part depending on the circumstances.

We reserve the right to cancel, postpone, or stop a booking where there are safety concerns, misleading booking details, abusive behaviour, lack of access, severe weather, staff illness, equipment failure, or any other event beyond our reasonable control. In such cases, we will take reasonable steps to rearrange the service, but we will not be responsible for indirect losses caused by the delay. If a deposit has been paid, its refundability will depend on the costs already incurred and the reason for cancellation.

Service standards and customer responsibilities

Cleaners Nottinghill will provide services with reasonable skill and care, using suitable products, equipment, and methods for the agreed task. However, the customer must ensure that the property is in a condition that allows the work to be carried out safely. This includes securing valuables, removing personal items from work areas, and informing us about fragile surfaces, delicate materials, known defects, or items that require special handling. We are not responsible for pre-existing damage, wear and tear, hidden faults, or deterioration that becomes visible during cleaning.

The customer must provide, where relevant, running water, electricity, safe access, and any information needed for safe and effective performance. If we supply cleaning materials or equipment, they remain our property unless otherwise agreed. If the customer asks us to use their own products or tools, they do so at their own risk unless the items are clearly defective and the defect should reasonably have been detected by us. We may refuse to use products that appear unsafe, unsuitable, or incompatible with the service.

If the customer requests that certain areas, items, or materials are treated in a particular way, those instructions must be given before the service starts and confirmed where necessary. We may decline to use harsh chemicals, specialist machinery, or any method that we believe could damage the property or create a health and safety risk. Any promise to remove stains, restore surfaces, or achieve a specific cosmetic result is an estimate of effort, not a guarantee of outcome, because many cleaning results depend on the age, composition, and condition of the item or surface.

Liability and limitations

We are responsible for loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill, but only to the extent required by law. Our liability will not extend to losses that were not reasonably foreseeable, losses of profit, business interruption, loss of opportunity, or any indirect or consequential loss. Where we are found liable, our total liability for any claim arising out of a booking will normally be limited to the total amount paid or payable for the relevant service, except where the law does not permit such a limitation.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If a customer believes damage has occurred during a visit, they must notify us within a reasonable time and provide evidence where possible. We may inspect the area, request photographs, or ask for access to investigate the claim. The customer must take reasonable steps to reduce any loss and should not dispose of relevant evidence before the matter has been reviewed.

Where items are especially valuable, fragile, antique, irreplaceable, or of unusual sentimental worth, the customer should inform us in advance and consider removing them from the work area. We will not be liable for damage caused by hidden weakness, poor workmanship by third parties, unsuitable materials, or items that were already defective. Nothing in these terms affects your rights as a consumer, including rights relating to services that are not carried out with reasonable care and skill.

Waste regulations and disposal

All waste removed or handled during cleaning must be managed in accordance with applicable UK waste regulations, environmental rules, and local disposal requirements. We will not unlawfully dump, burn, or abandon waste, and we expect the customer to make clear what items are to be removed, retained, recycled, or disposed of. If a service includes waste collection or clearance, the customer must tell us in advance about any bulky, sharp, hazardous, electrical, electronic, medical, or restricted waste.

We may refuse to handle materials that require a specialist licensed carrier, disposal permit, or treatment facility. This includes, without limitation, asbestos, chemicals, bodily fluids, needles, paint, solvents, pressurised containers, confidential documents, and any item that is dangerous or regulated by law. If such items are discovered during the service, we may stop work immediately, isolate the area where appropriate, and charge for time already spent. Any lawful disposal performed on behalf of the customer may incur additional charges.

The customer remains responsible for the lawful ownership and categorisation of items left for removal. If waste is presented as general refuse but turns out to be regulated waste, the customer must pay any increased handling or disposal cost. We may also require the customer to sign a declaration that any items handed over for disposal are not hazardous or controlled. Our staff will follow safe manual handling practices and may refuse to lift items that are too heavy, unstable, or unsafe.

Complaints, changes, and force majeure

If the customer is unhappy with any aspect of the service, they should raise the issue promptly so that we can review it and, where appropriate, arrange a remedy. Any complaint should include enough detail to help us understand the problem, including the date of service, the area concerned, and the nature of the issue. Where a complaint is justified, we may offer a re-clean, partial refund, or other reasonable solution at our discretion, without admitting liability beyond what is required by law.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will generally apply to that booking, unless a change is required by law or is specifically agreed in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce any right will amount to a waiver of that right.

Neither party will be liable for failure or delay caused by events outside reasonable control, including severe weather, fire, flood, strike, transport disruption, civil emergency, power failure, epidemic, or other similar events. If such an event occurs, the affected party should notify the other as soon as reasonably practicable. The service may be postponed or cancelled without fault if performance becomes impossible or unsafe.

Governing law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protections provide otherwise. If any matter is subject to Scottish or Northern Irish jurisdiction because of applicable law or the customer’s place of residence, the relevant legal rules will apply to the extent required.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. If the customer is booking on behalf of another person, they confirm that they have authority to do so and that the other person will be bound by the same terms. These Terms and Conditions are intended to support clear, lawful, and professional service delivery by Cleaners Nottinghill across the UK.